Privacy Policy

Introduction

ScoutAngle provides single-match pre-match sports data reports for football fixtures. This Privacy Policy explains what information we collect, how we use it, and how you can contact us.

Information We Collect

We collect only the information needed to operate the service, deliver purchased reports, and support customers.

1. Purchase and access information

   • Payment email, report slug, checkout identifier, order identifier, customer identifier, purchase status, and access token.
   • We use this information to unlock reports, recover access links, prevent duplicate access problems, and respond to support requests.

2. Payment information handled by Creem

   • Payments are processed by Creem as merchant of record and payment processor.
   • We do not store full card numbers or card security codes on ScoutAngle servers.

3. Support messages

   • If you email us, we may receive your email address, order details, screenshots, and the content of your request.
   • We use this information to answer support questions, process refund requests, and investigate access issues.

4. Technical and usage data

   • We may collect device, browser, IP, page, timestamp, and basic log information.
   • We use this data to keep the site secure, fix errors, understand product performance, and prevent abuse.

How We Use Information

We use collected information to:

• Deliver and restore access to purchased digital reports.
• Confirm successful payments and webhook events.
• Provide customer support through support@scoutangle.com.
• Improve the reliability, security, and usability of the website.
• Comply with legal, tax, fraud-prevention, and payment-processing obligations.

Cookies and Local Storage

ScoutAngle may use cookies or browser storage to remember report access in the same browser and to keep the checkout flow working. You can remove cookies through your browser settings, but doing so may require you to recover report links using your payment email.

Sharing With Service Providers

We do not sell personal information. We may share limited information with trusted providers that help us operate the service, including:

• Creem, for checkout, payment processing, merchant-of-record services, tax handling, receipts, refunds, and payment disputes.
• Hosting, database, email, analytics, and security providers that help us run the website and deliver customer support.
• Legal or regulatory authorities when required by law or necessary to protect our rights, users, and service.

Data Retention

We keep purchase and access records for as long as needed to provide access recovery, support, refunds, accounting, fraud prevention, and legal compliance. Support emails may be retained while a request is active and for a reasonable period afterward.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet service can guarantee absolute security, but we work to limit access and keep sensitive data protected.

Your Choices

You may contact us to request access, correction, or deletion of information where applicable. Some payment, tax, fraud-prevention, or legal records may need to be retained even after a deletion request.

Children's Privacy

ScoutAngle is not directed to children. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy as the product evolves. Changes are effective when posted on this page.

Contact

For privacy or support questions, contact:

ScoutAngle
Email: support@scoutangle.com